Returns & Exchanges
At SHALENI, we want every piece you choose to feel right—effortless, confident, and truly yours. If something doesn’t work out, we’re here to make the return or exchange experience simple and seamless.
Middle East — Free Returns
(UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, Oman)
Returns and exchanges within the Middle East are completely free. We cover the full cost of return shipping so you can shop with confidence.
- Free returns
- Free exchanges
- Return shipping covered by SHALENI
- Refund processing time: up to 10 days
All Other Countries — $15 Return Fee
For international orders outside the Middle East, returns are available with a flat $15 fee.
- Return fee: $15
- Exchanges: always free
- Return label & shipping: customer responsibility
- Refund processing time: up to 10 days
We keep this fee as low as possible while ensuring a smooth, reliable return process globally.