Shipping & Delivery
What delivery options do you offer?
We offer a variety of delivery options depending on your location:
Delivery within the UAE:
- Express delivery within 2-5 hours
- Standard delivery within 12 hours
Delivery to other Emirates:
- Standard delivery within 1-2 business days
International delivery from the UAE:
- Delivery to GCC countries (Kuwait, Saudi Arabia, Oman) within 3-5 business days
- Express delivery within 2-3 business days
Delivery across Europe (from Poland):
- Delivery to other European countries — 3-14 business days
- Express delivery across Europe — 3-7 business days
How long does delivery take after placing an order?
Your order confirmation email will include information about the estimated delivery time. Our courier service will attempt to contact you if they need additional information to deliver your order.
Can I track my order online?
Yes, you will receive a unique tracking link via email as soon as your order is packed. This link will allow you to track your order at any time and see when it is expected to be delivered.
What should I do if my order is lost?
If your order was lost during shipping, don’t worry—we’re here to help:
- First, check the tracking link provided in your shipping confirmation email.
- If tracking information doesn’t resolve the issue, contact the shipping carrier using the contact information provided.
- If the carrier confirms that your order is lost, please contact our customer support team. We will help by either reshipping your items or issuing a refund.